CloudEntreprise

Google Helpouts : les experts s’emparent de Hangouts

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Google inaugure son service Helpouts permettant d’entrer en vidéo conférence avec des experts multi-sectoriels. Une offre que le groupe Internet pourrait monétiser (bonus vidéo).

Besoin d’un expert sur Internet immédiatement ? Google Helpouts est présenté comme une plateforme de mise en relations avec des professionnels tous domaines confondus.

Annoncé en juillet dernier, le service devient officiel. Tout en demeurant en l’état actuel en phase de test aux Etats-Unis.

Helpouts permet à tout internaute d’entrer en relation avec des experts de tout domaine (cuisine, fitness, formation, mode…)

Pour l’exploitation, Google s’appuie sur sa propre solution de communication Hangouts (chat et visioconférence).

D’après Silicon.fr, cette solution peut être vue comme une offre de formation ou conseil en ligne et en direct, et peut être monétisée.

La facturation serait effectuée, soit à l’acte, soit au temps passé sur le service. Google ponctionnant 20% des revenus générés (ce qui reste raisonnable).

Helpouts permettrait donc aux spécialistes de trouver de nouveaux débouchés pour leurs activités.

Certaines entreprises pourraient également être intéressées par cette prestations, afin par exemple de proposer des conseils d’avant-vente gratuits à des prospects.

Mais, pour intégrer le catalogue, elles devront respecter les critères de candidatures imposés par Google.

Ainsi, les services de la catégorie « pour adultes » sont interdits.

Des contrôles systématiques sont prévus et les utilisateurs pourront signaler les « comportements inadéquats ».

Vidéo de présentation de Google Helpouts

——–Quiz———

Etes-vous incollable sur les différents services de Google ?

———————–

Crédit illustration : tkemot – Shutterstock.com

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